What were they thinking?

Sierra Clean Care

Sierra Clean Care

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Jun 20, 2016
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Jeff T
I do work for a few restoration companies.

We had a request to clean new, untouched, wall to wall….

Well, as the restoration people were replacing content, they somehow got tar on the carpet from Dolley wheels.

They tried to clean it themselves… with, get this, Googone, dawn dish soap, and as a Hail Mary, GASOLINE!!!!

Obviously, it didn’t fully come out, and we have been asked to try to salvage this abortion…

My reply was ‘you’ve ruined the new carpet, replace’.

Now I’m being looked at as the bad guy???

How would YOU respond???
 
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BIG WOOD

BIG WOOD

The Timminator
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Feb 4, 2016
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Georgia
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Matt w.
Sierra Clean Care said:
I do work for a few restoration companies.

We had a request to clean new, untouched, wall to wall….

Well, as the restoration people were replacing content, they somehow got tar on the carpet from Dolley wheels.

They tried to clean it themselves… with, get this, Googone, dawn dish soap, and as a Hail Mary, GASOLINE!!!!

Obviously, it didn’t fully come out, and we have been asked to try to salvage this abortion…

My reply was ‘you’ve ruined the new carpet, replace’.

Now I’m being looked at as the bad guy???

How would YOU respond???
Click to expand...
Tell them you know what you're doing! And you are so experienced in this business that if you didn't do it properly, to call another CC business to "FIX" it. And IF... they can get it out, you'll pay the bill. And if they can't get it out, then they can replace the carpet since they screwed it up


I can't stand these entitled customers who think nothing is their fault
 
SamIam

SamIam

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Aug 9, 2012
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11,378
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California
Name
sam miller
BIG WOOD said:
Tell them you know what you're doing! And you are so experienced in this business that if you didn't do it properly, to call another CC business to "FIX" it. And IF... they can get it out, you'll pay the bill. And if they can't get it out, then they can replace the carpet since they screwed it up


I can't stand these entitled customers who think nothing is their fault
Click to expand...
I don't think he tried because of the mess they created, didn't want to add his hat to the problem.
 
Cleanworks

Cleanworks

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Joined
Oct 22, 2012
Messages
28,002
Location
New Westminster,BC
Name
Ron Marriott
Sierra Clean Care said:
I do work for a few restoration companies.

We had a request to clean new, untouched, wall to wall….

Well, as the restoration people were replacing content, they somehow got tar on the carpet from Dolley wheels.

They tried to clean it themselves… with, get this, Googone, dawn dish soap, and as a Hail Mary, GASOLINE!!!!

Obviously, it didn’t fully come out, and we have been asked to try to salvage this abortion…

My reply was ‘you’ve ruined the new carpet, replace’.

Now I’m being looked at as the bad guy???

How would YOU respond???
Click to expand...
With a match
 
Sierra Clean Care

Sierra Clean Care

Member
Joined
Jun 20, 2016
Messages
6,554
Location
Bc
Name
Jeff T
I had my wife email them, informing them that what they did was ruin the carpet…

Which was handled much differently than I would have, considering they said ‘he can’t handle the issue’…

What I can’t handle is their stupidity

Sorry Marty, I’m about to borrow you’re word…

IDIOTS…
 
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